A crane service contract is an agreement under which a specialist inspects and maintains your cranes on a fixed schedule, carries out the legally required tests, and responds to repairs with priority. It makes cranes safer, reduces unplanned downtime, extends equipment life and lowers long-term costs compared with paying for repairs only when something breaks.
Why Do Factories Need a Crane Service Contract?
| Benefit | How the contract delivers it |
|---|---|
| Safer operation | Regular inspection and maintenance reduce accident risk |
| Less downtime | Repairs and maintenance are covered and planned |
| Longer crane life | Expert care extends service life and delays replacement |
| Lower long-term cost | Preventive maintenance avoids costly breakdown repairs |
| Peace of mind | Equipment is looked after by specialists |
What Does ONVALLA’s After-Sales Programme Include?
- Repair requests (emergency call): a skilled team is sent to inspect and fix problems quickly, with a 2-hour emergency response under ONVALLA’s SLA. Service-contract customers are served immediately.
- Spare parts: a full, fast parts supply. See crane spare parts.
- Service contract (PM): preventive maintenance and inspection of the crane system to safety standards, planned in monthly rounds as agreed.
- Load testing: crane load tests in line with Ministry of Labour safety regulations, with inspection items to Department standards, signed off by an engineer licensed by the Council of Engineers.
- Warranty: quality warranty with continued crane checks.
- Crane runway survey: analysing and checking the runway rails to prevent wear and system stoppages.
- Operator training: correct and safe crane use. See crane operator training.
What Makes a Good Service Contract?
- Quality parts that keep the crane running smoothly and reduce unexpected problems.
- Regular inspection and replacement of worn parts before they cause failures.
- Parts availability so maintenance can be done quickly with minimal downtime.
- Engineering-level PM, not just a checklist. See crane preventive maintenance.
Frequently Asked Questions
How often does ONVALLA visit under a service contract?
Visits are planned in monthly rounds according to the conditions agreed with the customer.
Are legal load tests included?
ONVALLA provides crane load testing in line with the Ministry of Labour’s crane safety regulations, certified by a licensed engineer. Coverage is set in each contract.
What happens if the crane breaks down?
Report the fault and ONVALLA sends a technician; service-contract customers receive priority service, with a 2-hour emergency response under the SLA.
Discuss a contract for your cranes: see after-sale service or contact ONVALLA.
